So a while ago I saw a great deal on livingsocial for a children’s android tablet for £39. Brilliant I thought. The perfect main present for my son for Xmas. Ordered it through the spiritpad website and thought great sorted.
Except then I received an email from livingsocial to tell me spiritpad couldn’t deliver so it was being cancelled.
Then to add to the confusion spiritpad emailed directly to say they could and to order it via the website and they would deliver by Xmas. So I went ahead and ordered again.
We were told it would arrive by Xmas.
On Monday I was emailed to say it would be delivered on Xmas eve. On Xmas eve I was emailed to say it would be delivered on Xmas eve. That it would be with me by 6pm.
Guess what it wasn’t.
Livingsocial tell me it’s in the hands of spiritpad
DPD who are supposed to be delivering say I have to speak to Spiritpad
Spiritpad don’t answer emails, tweets and have no publicly available phone number.
I am fuming.
To add to it we were told in one of emails that there is a fault with the charger and it shouldn’t be used. According to twitter that fault is that it’s a fire risk.
I no longer want the product. Xmas has been and gone and thankfully my son knows no different for which I am relieved but I do. There should have been one final present under the tree for him and it wasn’t there. I want a full refund. Except whoever you speak to the buck gets passed.
If anyone has any suggestions for where to go next aside from watchdog who have already been emailed by a few customers anyway I’d love to hear them.